UX/UI Design

CloudrabbIT a software development company, reached out to me based on a recommendation from a past client of mine. They needed my UX/UI expertise to design a mobile app for Longevo, a health-tech product aimed at simplifying the way domestic care providers manage their schedules, client details, vacation time, and administrative tasks.

My task was to create an intuitive, efficient, and user-friendly experience that would help caregivers manage their day-to-day, ensuring seamless coordination between clients, care providers, and admins.

Challenges:

• Complex Scheduling Needs: Caregivers needed a flexible yet structured way to manage their shifts, client visits, and time-off requests.
• Multiple User Types: The app had to serve caregivers, clients, and admins, each with distinct workflows and priorities.
• Limited Digital Proficiency: Many caregivers had little to no experience with digital tools, so usability and accessibility were top priorities.
• High Administrative Burden: The existing process involved manual scheduling, leading to inefficiencies and errors.

Goals:

• Design an intuitive and efficient scheduling system that reduces administrative workload.
• Ensure a seamless user experience across different user groups with distinct needs.
• Simplify navigation and onboarding for users with limited digital proficiency.
• Create a clickable prototype to help CloudrabbIT demonstrate the potential of their whitelabel SaaS to potential investors.

1. Research & User Input

• I was provided with insights on caregivers, clients, and administrators to map out user flows and pain points.
• Created user personas to guide design decisions, ensuring solutions met real-world needs.
• Audited competitor health-tech apps to identify best practices and areas for improvement and differentiation.

2. UX Strategy & Information Architecture

• Defined clear user journeys for different roles to eliminate friction in key tasks.
• Structured the app navigation to ensure quick access to scheduling, client details, and vacation requests.
• Prioritized ease-of-use with large touch targets, simple, plain language, and accessibility-friendly design.

3. Feature Sprints & Prototyping

• Led design sprints to refine core features like onboarding, schedule management, time-off requests, and client notes.
• Developed interactive prototypes in Figma to test and validate usability before hand-off to developers.
• Iterated based on user feedback, improving clarity and task efficiency.

4. UI Design

• Implemented a color-coded scheduling system to make shifts, availability, and time-off requests instantly recognizable.
• Created scalable design components to ensure consistency across future updates.

1. Streamlined Scheduling System

Drag-and-drop shift management for administrators, reducing scheduling errors.
Caregivers could easily view, accept, or request changes to their shifts, improving flexibility.

2. Centralized Client Management Dashboard

Caregivers had quick access to client history, notes, and special care instructions before visits.
Smart notifications ensured timely updates on client needs or schedule changes.

3. Simplified Time-Off & Vacation Requests

One-click leave request system with instant approval tracking.
Clear visibility into available substitutes for seamless shift coverage.

4. Interactive Prototype

A high-fidelity, clickable prototype showcasing key features.

Increased caregiver adoption, with an intuitive UI designed for users with varying digital skills.
15% reduction in scheduling conflicts through the new drag-and-drop and automated approval system.
Faster onboarding, thanks to a simplified user experience and clear task flows.
Scalable design system, allowing CloudrabbIT to expand Longevo’s features effortlessly.

Designing this app reinforced the importance of empathy and user-centered design in UX, especially when creating digital tools for caregivers balancing demanding schedules. By simplifying complex workflows, and by leveraging cross-funcional collaboration, we created a product that improved operational efficiency but also empowered users to focus on providing quality care rather than struggling with technology.

This project also highlighted the business impact of strong UX/UI design. The prototype didn’t only refine the product, but also helped CloudrabbIT push a white-label solution forward in the health-tech space.